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FAQs:

ac

Q: Do you have a network install manual?

 

A: Yes, download the *.pdf file here.

2.

Q: Why does the program report that all user licenses are in use when no one is using the program?

 

A: The last user was not logged out of the program correctly, (this is usually to the computer crashing while the program is running.  To clear the user log, use the license manger which was installed in the server directory.  Please refer to the Installation manual for further details.

3. Q:  When I print to an Adobe PDF the text is huge or the paper size is small or something about it is just wrong.  How do I fix this?
 

 

A:  1)  Select print

     2)  Select adobe

     3)  Click on "edit" button

     4)  Change resolution to 300 dpi

     5)  Save default tag as "anynameyouwant"

     6)  Change default to "anynameyouwant"

     7)  Continue to printing

4.

Q: If I install the 2007 version of Blast Resistant Glazing will my 2003 version go away?  Will they affect each other if they are both installed on the same machine?

 

A: The program installs as separate piece of software.  Installing the newest version of the software will not affect the performance of earlier versions nor will older versions affect the newer version.  If you purchase an upgrade version of the software, the previous version MUST be installed on the computer you intend to install the upgrade. 

5.

Q: I am getting the error message "Component 'mscomct2.ocx' or one of it dependencies not correctly registered: a file is missing or invalid"

 

A:  You can download the file here.  You will want to save the file in the C:\Windows\SysWOW64 folder on your computer. 

 

You may also need to manually register the file. 

  1. Right click on the Command Prompt and select "Run as Administrator"

  2. Type regsvr32 "C:\Windows\SysWOW64\mscomct2.ocx"

  3. Press Enter.  A message should appear that says you were successful.

If you are using 32 bit you will want to save the file in the C:\Windows\System32 folder on your computer.

  1. Right click on the Command Prompt and select "Run as Administrator"

  2. Type regsvr32 "C:\Windows\System32 \mscomct2.ocx"

  3. Press Enter.  A message should appear that says you were successful.

 
 

Have a Question?  Ask us Tech Support.

 

 

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