1.

Q: Some Building Code Authorities specify version of ASTM E 1300 other than 98/00/02 versions. What do I do?

 

A:  The last service release includes ASTM E1300 94 and 04

2.

Q: Why does the program report that all user licenses are in use when no one is using the program?

 

A: The last user was not logged out of the program correctly, (this is usually to the computer crashing while the program is running.  To clear the user log, use the license manger which was installed in the server directory.  Please refer to the Installation manual for further details.

3.

Q: What do I do when I receive this error message:  "system.security.permissions..."?

 

A: Please follow these directions. if you have a network version of our program.

Or  move your single version to your local computer; this version cannot run from a server. 

4.

Q: My input window is all chopped up and squished, what do I do?

 

A: This error is corrected and is available in service release 1.2.

5.

Q: Why are all the combo boxes/drop down lists empty?

 

A: This problem may be caused by McAfee virus scan.  There is a patch available at their website http://www.mcafee.com/us/ when you log in with all your user information.  If you do not have McAfee and are having this problem, please contact us at Tech Support.

6.

Q: I'm getting an error message:  "C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\mscorwks.dll could not be loaded".

 

A: Download mscorwks.dll and save it in My Computer> Local Disk (C:)> WINDOWS> Microsoft.NET> Framework> v1.1.4322.

7.

Q: I'm getting an error message when I try to open the Multiple Glazing input window.

 

A: The Multiple Glazing function is using a database that has been installed with your program but has not been connected properly.  Please click here for instructions for connecting. 

8.

Q: I want to use a 1, 2 or 3-sided supported IG unit, why can't I do this?

 

A: While the practice is common, the installation of IG units with supports other than 4-sided is not approved by ASTM E1300 (as of June 16, 2008)  The reason for this is the shear load now placed on the sealant on the unsupported side(s) is beyond what that sealant was designed for.  "Flexible" supports for 1 or more sides is also common practice for lites but again is not covered in ASTM E1300 and therefore not incorporated into the Window Glass Design programs.

9.

Q: Why can't I calculate point-supported or corner-supported lites?

 

A: Window Glass Design 2004 is based on the ASTM E1300 standard and this standard does not currently consider point supported lites.  The limitation of the standard is the limitation of the software.

10.

Q: If I install the 2004 version of Window Glass Design will my earlier version go away?  Will they affect each other if they are both installed on the same machine?

A: The program installs as separate piece of software.  Installing the newest version of the software will not affect the performance of earlier versions nor will older versions affect the newer version.  If you purchase an upgrade version of the software, the previous version MUST be installed on the computer you intend to install the upgrade. 

 

A:  1)  Select print

     2)  Select adobe

     3)  Click on "edit" button

     4)  Change resolution to 300 dpi

     5)  Save default tag as "anynameyouwant"

     6)  Change default to "anynameyouwant"

     7)  Continue to printing

12.

Q: I'm getting "error 1931.  The Windows Installer service cannot update file... because the file is protected by Windows."  What do I do?

 

A: Your Windows software has a newer version of a file than our installation package offers.  Click "OK" and continue with the installation.  The new file is compatible with our software.

Have a Question?  Ask us Tech Support.